PGBA

More than 4.4 million customer service inquiries handled annually

• Almost 2.9 million phone calls
• Almost 1 million internet and mail inquiries

Experience

PGBA's record of high-volume claims management and customer service for more than 5.9 million health plan members each year is testament to the level of experience that resides within our organization.

This performance record is driven by a collective of individuals who consider working hand-in-hand with health plans to deliver quality care a calling, not a job. PGBA leadership professionals have an average of more than 21 years of continuous service, while our employees have an average tenure of 10 years. In a complex and rapidly changing regulatory environment, it's a level of career experience that makes a difference.

More than 9 million self-service transactions completed annually

• More than 1.3 million phone self-service transactions completed
• Almost 8 million web self-service transactions performed