PGBA

Customization of survey software such as Ci3 and WinCATI powers our computer-assisted telephone interviewing (CATI) system solution for clients.

Surveys

Surveys are an essential resource to PGBA in strategic planning and operational effectiveness. We conduct and analyze surveys among healthcare providers and beneficiaries to learn more about customer experiences, expectations and behavior patterns.

Beyond formal surveys, PGBA associates use strategic questioning to gather information as part of all service interactions. Using their own earned judgment, and supported by interactive knowledge-based scripting, our professionals know how and when to probe effectively. Understanding these nuances associated with customer relationships has been a key factor in our ability to complete more than 99% of customer interactions successfully during the initial contact.